FAQ
1. Where do the products come from?
All the products we sell on our website come directly from South Korea.
2. I didn't receive my tracking code.
If you haven't received the shipping confirmation email (with the link to access the tracking code), we recommend that you first check your email's spam folder, as due to the large number of emails of the same nature, your email may have considered this one as spam and redirected it to the spam folder.
The tracking code is generated after the order has been fully processed.
3. Tracking code (where does it come from?)
We ship your order via K-Packet, a shipping method provided by Korea Post. All logistics are handled by air freight. All products are shipped directly from SOUTH KOREA.
4. Am I at risk of being taxed?
Notice on Customs Duties (ALL OTHER COUNTRIES)
All international purchases are subject to inspection and possible taxation by your country's customs, in accordance with local legislation. Payment of customs duties, taxes or fees is the sole responsibility of the buyer.
We recommend that you track your order and be aware of possible notifications from customs. If taxes are charged, payment must be made directly to the competent authorities for delivery to be completed.
OLA COREIA BEAUTY is not responsible for additional costs related to customs fees, as well as for delays resulting from customs processes in the destination country.
CUSTOMS IN BRAZIL
About taxation! Am I at risk of being taxed? Yes, Due to updates from Brazilian Customs, International Orders: Note* The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are charged when the shipment arrives in the recipient's country. Additional charges for customs clearance must be paid by the recipient. (required)* If you refuse the shipment, and refuse to pay the import fee, Brazilian Customs will not proceed with the delivery.
We would like to emphasize that, according to Brazilian government laws, it is the customer's sole responsibility to pay any customs fees applied to international purchases. No store, including ours, can bear these amounts, as they are legal obligations determined by the country. In these cases, no refund will be issued.
We are not responsible for any package lost due to any package refusal. In this case, no refund will be granted. We are not responsible for any decision by Brazilian customs and customs officials. International purchases may be subject to tax. Rules valid from 05/26/2024, all purchases made on our website. We emphasize that it is extremely important for the customer to track their package, using the tracking code on the Brazilian postal service website, to find out about updates and possible fees that may occur. If this occurs, it is the customer's responsibility to pay this import tax. To make the payment, simply go to the Correios Tracking page (https://rastreamento.correios.com.br/), remembering that the products will remain in customs for 30 days. In case of cancellation of the order, the product will return to our headquarters in South Korea, with an estimated period of 3 months. OLA COREIA BEAUTY RULES VALID FROM 05/26/2024
5. How do I know if the products are Aunthentics?
We only work with trusted suppliers, and before selling products on our website, we visit these authorized suppliers and analyze the products thoroughly.
6. How long will it take for my order to be shipped?
Our order processing time is 4-12 business days.
Once the order is complete and the order is shipped, the customer will be notified by email about the shipment and will have the tracking code.
The average delivery time to the recipient is 20-40 business days.
7. Are the goods sent with a tracking code?
Yes. All our goods have a tracking code that is notified by email.
