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SHIPPING POLICY

SHIPPING POLICY

🚫 Important Notice on Shipping and Responsibility

Import duties taxes and charges are not included in the item price or shipping cost.

If some charges occur, it is the buyer's responsibility since it is beyond our control.  etc : even for free shipping promotion orders . 

Customs policies vary widely , please check with your country's customs office to determine.

We are not responsible for packages refused by customs, despite any reason including denial to pay tax, banned importing items, and any other customs related issues.

⚠️ What does this mean?

We are not responsible for delays, losses or problems with  customs.

All orders have a tracking code so that you can track the delivery status.

If there is any taxation or retention at customs, payment and release are the responsibility of the recipient.

Before finalizing your purchase, carefully read our shipping policies available on the website. If you have any questions, we are at your disposal!

We appreciate your understanding and trust.

 

Customs Clearance

Import duties taxes and charges are not included in the item price or shipping cost.

If some charges occur, it is the buyer's responsibility since it is beyond our control. ( etc : even for free shipping promotion orders . ) 

Customs policies vary widely , please check with your country's customs office to determine.

We are not responsible for packages refused by customs, despite any reason including denial to pay tax, banned importing items, and any other customs related issues.

 

CUSTOMS CLEARENCE IN BRAZIL

 Customs, International orders: Note* The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are charged when the shipment arrives in the recipient's country. Additional charges for customs clearance must be paid by the recipient. (mandatory)* If you refuse the shipment, and refuse to pay the import fee, Brazilian customs will not proceed with the delivery.

We would like to reinforce that, according to Brazilian government laws, it is the sole responsibility of the customer to pay any customs fees applied to international purchases. No store, including ours, can bear these amounts, as they are legal obligations determined by the country, in these cases no refund will be made.

We are not responsible for any package lost due to any package refusal. In this case, no refund will be granted. We are not responsible for any decision by customs and customs officials, international purchases may be taxed. Rules valid from 05/26/2024, all purchases made on our website, We emphasize that it is extremely important that the customer tracks their package, using the tracking code on the Brazilian postal service website, to find out about updates and possible fees that may occur. If this occurs, it is the customer's responsibility to pay this import tax. To make the payment, simply go to the Correios Tracking page (https://rastreamento.correios.com.br/), remembering that the products will remain at customs for 30 days. In cases of cancellation of the order, the product will return to our headquarters in South Korea, with an estimated period of 3 months. OLA COREIA BEAUTY RULES VALID FROM 05/26/2024

 

SHIPPING

All orders are shipped from South Korea by air freight. Korea Post's delivery time is 20-40 business days after the date of posting. All orders placed on the website have a tracking code for the entire delivery process.

Orders are shipped in packages of up to 2kg. If your order exceeds this weight, don't worry as it will be divided into more than one package which we will inform you of with all the tracking codes.

We ship your order via k-packet, a shipping method used by Korea Post. All logistics are carried out by air freight. Orders are shipped in packages of up to 2kg. If your order exceeds this weight, don't worry as it will be divided into more than one package which we will inform you of with all the tracking codes.

If the customer places a large order that exceeds 2kg. This order will be divided into more than one box, and there is a possibility of paying tax on each box when the order arrives in our country. We kindly ask that the customer pay attention to their tracking.

PRODUCTS DAMAGED DURING TRANSPORT

Unfortunately, during the logistics journey of the package, damage to the purchased product(s) may occur. In this case, you must contact us immediately after receiving the item and send photos or videos showing what happened. After verification and evaluation, we will refund the value of the damaged product.

The customer must contact us by email (info@olacoreiabeauty.com) or (+82 10 5615-6124).

WRONG ADDRESSES

When the customer fills in the wrong address at the time of purchase, the post office/carrier is unable to deliver the package and the package is returned to South Korea.

We are very sorry for what happened, but unfortunately olacoreiabeauty is not responsible in this case.

The order that is being returned takes about 6 months, sometimes even longer, to return to South Korea. Due to the return, we at olacoreiabeauty need to pay a fine to the carrier (return fee of 40 dollars) and discard the products. We cannot send to another customer a product that has been traveling for so long.

In this case, we recommend that the customer contact the Post Office  URGENTLY, especially the local Post Office, as soon as possible, to try to recover their order.

We have seen cases where customers were able to change their address with the Post Office. Olacoreiabeauty does not have access to the Post Office system, and is also not involved in this product return process.

If the problem cannot be resolved with the Post Office, the package will be returned to South Korea and, if agreed with the customer, we will resend the package at the cost of shipping and the return fine.

Please contact us so we can assist you by email (info@olacoreiabeauty.com) or WhatsApp (+82 10 5615-6124).

RETURN OR CANCELLATION POLICY

RETURNS

If the product purchased has any defect, the customer has up to 7 days after purchase to notify us via our WhatsApp (+82 10 5615-6124) or email (info@olacoreiabeauty.com).

Unfortunately, we will not accept returns if the seal on the product(s) has been broken.

It is worth remembering that the shipping cost will be borne by the customer who wishes to return the order.

 

ORDER CANCEL

Cancellation and Withdrawal Policy:

Once your purchase has been completed, we do not accept cancellations or withdrawals of your order. We recommend that you carefully review your order details, including products, quantities and delivery information, before finalizing your purchase. Once your order has been processed, it will not be possible to make any changes or cancellations.

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